Shipping & Returns Policy
Shipping
Contact us:
Your satisfaction is our top priority. If you have a question or concern, please contact customer service at 852-2116-9137 or email us at Aquatrident@time-culture.com
Holiday Shipping:
To ensure your gifts arrive in time for the holidays, please take note of our shipping cutoff dates. Please keep in mind that these dates are based on typical shipping times and may vary depending on your location. We recommend placing your orders as early as possible to avoid any last minute delays.
USA DOMESTIC ORDERS:
AQUATRIDENT uses UPS and UPS Mail Innovations to handle the domestic shipping of AQUATRIDENT.com orders.APO/FPO/DPO orders can be shipped via Standard Shipping, Ground Shipping, 2-day Shipping, and Overnight Shipping
Standard Shipping: FREE
Standard shipping method typically takes 7 to 10 business days. Orders are processed and shipped within 1-2 business days. Weekend orders are processed on Mondays. Holiday orders are processed the next business day. Hawaii and Alaska orders can take up to 40 days.
Tracking Shipping
When your order is shipped, you will receive an email. You can also find the tracking code by accessing your order history in My Account.
INTERNATIONAL ORDERS:
We offer international shipping on orders placed on AQUATRIDENT.com to the regions below, shipping costs and times vary please see the list below, for more information contact Aquatrident@time-culture.com
APPROX DELIVERY TIMES (BUSINESS DAYS)
Australia 4-9 days Standard shipping
New Zealand 4-9 days Standard shipping
The cost of international shipping, import duties & taxes are calculated by our partner Global-E – the price provided at checkout is the final and total cost of the order.
Please allow 5-10 business days for shipping, depending on the destination country. Orders are processed and shipped within 1-2 business days. Weekend orders are processed on Mondays. Holiday orders are processed the next business day.
International shipping times vary by country; pricing and options are provided at checkout.
Returns
We accept returns for AQUATRIDENT.com sales only. Purchases made from local stores or other websites must be returned to the original point of purchase. If you are not completely satisfied with your AQUATRIDENT.com purchase, you have 30 days from the date of purchase to return the item. The original purchase price, less shipping, will be credited to the card used to make the purchase. AQUATRIDENT does not do exchanges.
Holiday Returns
Any order placed between Nov 1, 2023 through Dec 31, 2023 is eligible to return their order by January 31, 2024.
Please note, the original purchase amount, less shipping, will be credited to the credit card used to make the purchase.
Please return the watch in the original box with all original packing material, manuals, and any other materials that came with the watch.
For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.
All returns must be in new condition. We cannot issue refunds for watches that show signs of use or that have been modified. Returns after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details.
AQUATRIDENT reserves the right to qualify excessive use for a damaged product.
Customized items are crafted with care and engraved items are made specifically for individuals. Engraved items are considered final sale and are not eligible for refunds or exchange.
International Returns:
International returns are subject to AQUATRIDENT prior approval. Our customer services team will provide you with instructions on where returns should be shipped. Please note that you will be responsible for any return shipping fees and original shipping charges.
To begin the international returns process please email Aquatrident@time-culture.com within 30 days of original purchase to initiate a return.
The returns fee will be deducted from your return, return fees differ by location. Duty costs are included in our international return label. Returns are credited to the original form of payment, we will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order, less shipping:
Please return the watch in the original box with all original packing material, manuals and any other materials that came with the watch.
For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.
All returns must be in new condition. We cannot issue refunds for watches that show signs of use or that have been modified.
Returns after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. AQUATRIDENT reserves the right to qualify excessive use for a damaged product.