Where are Aquatrident watches made?

Our watch movements are mainly manufactured in Japan and Switzerland; and our watches, depending on models, are assembled by highly skilled, professional watchmakers based in Hong Kong.

How long will it take to get my package?

AQUATRIDENT uses UPS and UPS Mail Innovations to handle the domestic shipping of AQUATRIDENT.com orders.APO/FPO/DPO orders can be shipped via Standard Shipping, Ground Shipping, 2-day Shipping, and Overnight Shipping
Standard shipping method typically takes 7 to 10 business days. Orders are processed and shipped within 1-2 business days. Weekend orders are processed on Mondays. Holiday orders are processed the next business day. Hawaii and Alaska orders can take up to 40 days.

What is the difference between Automatic and Mechaquartz watches?

A quartz movement is essentially another way of saying a timepiece is battery-powered. In simpler terms, a quartz caliber operates via an electrical current from a battery that gives power to the quartz crystal within the movement. This causes it to vibrate, and these vibrations cause the movement to oscillate, which drives the motor. Finally, we see this in the moving hands on the face of a watch. One main advantage of a quartz caliber is accuracy. Quartz movements are far more accurate than mechanical movements. Another benefit is convenience. Aside from a battery change every couple of years, a quartz watch will continue to run without the need to wear it or wind it. Automatic movements are complex devices made up of a mainspring and trains of gear. They are often composed of hundreds of tiny and intricate parts. When you are wearing an automatic watch, the movements of your arm cause an internal moving weight to rotate and transfer energy to the power reserve. You can also gently shake the watch from side to side to cause the weight to rotate and ‘power up’ the reserve. If you wear the watch continuously (even if you take it off for a day or so, depending on the power reserve), it will continue to run just from the power it stores up while you wear it.

How can I pay for my order?

You can pay with almost any credit or debit card: Visa, MasterCard, American Express,UnionPay Paypal.

Why haven’t I received an order confirmation?

You should receive an order confirmation email immediately after you have made a purchase of Aquatrident product(s). If you are not able to find the confirmation in your mailbox, kindly check among the spam email folder, as order confirmation emails may sometimes fall under that category. You may also contact Aquatrident customer support at Support@time-culture.com,so that our team can check on your order.

When I proceed to checkout, it says “Payment Error. Your card was declined.” What should I do?

Please kindly ensure that all information entered is 100% correct and there are no spelling errors. Please also avoid short forms of City, and do not include State information within the City input box. If the details are correct but the payment still cannot be made, the problem is likely caused by your specific bank or card. If all of the card information seems correct, please contact us at Support@time-culture.com.

How can I check my order status?

Sign in to your Account (the one you made your order with) and click on ‘Login’ from the menu on the top right corner.

How can I track the shipment of my order?

You will receive an email after we ship your watch. Please click directly on the link in the email to track your shipment. Alternatively, you can log in to your account via our website.

Do you cover import tax & duties?

All prices listed on our website exclude tax, unless stated otherwise. Some countries outside Hong Kong may require import tax, duties and related Customs fees for imports, and these costs are not covered by payments made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly。 In the event you refuse to pay local custom charges, duties & taxes, resulting in return of watches to us, the full cost of return delivery of the watches to us will be deducted and retained from any refund paid to you.

Can I go swimming with my Aquatrident watch?

Our Aquatrident watch is a series of classic diver watch made to accompany you through your underwater adventures. In general, our watches are water resistant of up to 50ATM. The meter here refers to the amount of water pressure the watch can withstand, not the depth to which the watch can actually be worn. That is because a wave of water coming in to contact with a watch can cause a change in water pressure, even if it is only for a split second.

I want to place a bulk order.

If you are planning to order more than 50 watches, please contact us at Support@time-culture.com.